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Title: Technical Support Technician
This position will provide technical support to the organization.
· Install and configure computer hardware operating systems and applications
· Monitor and maintain computer systems and networks
· Talk employees through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
· Troubleshoot system and network problems, diagnosing and solving hardware or software faults
· Replace parts as required
· Provide support, including procedural documentation and relevant reports
· Follow diagrams and written instructions to repair or system set up
· Support and assist with the roll-out of new applications
· Set up new users’ accounts and profiles and deal with password issues
· Test and evaluate new technology